isabellekaran

TERMS AND CONDITIONS

THE BASIC STRUCTURE FOR WORKING WITH ME

WORKING TOGETHER

My work offers space for personal exploration through movement, breath, inner work and energetic practices. The scope, duration and fee of your chosen session or programme are described in the relevant offer and confirmed when booking.

These practices do not replace medical or psychiatric care. No specific outcome can be guaranteed.

 
BOOKING AND PAYMENT

Your booking becomes binding once we have confirmed it in writing and you have accepted these terms.

Payment is due according to the arrangements confirmed when booking. Where instalments are agreed, they form a payment plan for the full programme rather than a monthly subscription.

 
PARTICIPATION AND PERSONAL RESPONSIBILITY

Please let me know before we begin about any health conditions or circumstances that may affect your participation. If you are unsure whether a practice is suitable for you, please seek advice from an appropriately qualified healthcare professional.

You are welcome to express your needs, ask questions, pause or decline an exercise at any time.

 
CONFIDENTIALITY AND PRIVACY

I treat what you share during our work as confidential, subject to applicable legal obligations. Personal information is handled as described in my Privacy Policy.

For online sessions, please choose a quiet, private space where you can participate without interruption. Sessions may only be recorded with our mutual agreement.

 
CANCELLATIONS · INDIVIDUAL SESSIONS

You can cancel free of charge at least 24 hours before your session. For cancellations made less than 24 hours beforehand, the full session fee is due.

 
APPOINTMENTS WITHIN BUNDLES AND PROGRAMMES

If you cancel an individual appointment less than 24 hours before its scheduled start time, it counts as a used session and cannot be refunded or rescheduled.

 
THREE SESSION BUNDLE

You can cancel the full bundle free of charge at least five days before the first session. For cancellations made less than five days beforehand, the full bundle fee is due.

Once the bundle has begun, the full fee remains payable if you choose to discontinue. Unused sessions are non-refundable.

 
PHOENIX PROGRAM

You can cancel the programme free of charge at least five days before the first session. For cancellations made less than five days beforehand, the full programme fee is due.

Once the programme has begun, the full fee remains payable if you choose to discontinue. Payments already made are non-refundable, and any outstanding balance remains due.

 
SACRED STEPS COMMITMENT AND EARLY ENDING

Sacred Steps is a commitment to the full programme.

If you end the programme within the first three months from our agreed starting date, 50% of the total programme fee remains payable. Any payments above this amount will be refunded; any shortfall remains due.

After the first three months, the full programme fee remains payable. Payments already made are non-refundable, and any outstanding instalments continue according to the agreed schedule.

Please notify me by email if you wish to end the programme. The date your notice is received determines which terms apply.

 
CHANGES OR CANCELLATIONS ON MY SIDE

If I need to cancel a session, I will contact you as soon as possible and arrange an alternative date with you. If we cannot find a suitable alternative, the affected session will be refunded or credited to your bundle or programme.

If I am unable to complete a bundle or programme, fees paid for services I cannot provide will be refunded, and corresponding unpaid fees will no longer be due.

 
LEGAL RIGHTS

These terms apply subject to mandatory law. Any mandatory legal rights remain unaffected.

 

Many thanks for your kind understanding.